Responsible Gaming at mwc19 — a safe and enjoyable gaming experience
Keep entertainment within limits. mwc19 is committed to keeping your gaming experience safe — through deposit limits, self-exclusion and 24/7 support.
What is responsible gaming and why does it matter?
Online gaming is an enjoyable form of entertainment — but it stays that way only when it is played in a controlled and mindful manner. At mwc19, we believe every player's experience should be fun, safe and within their personal limits.
Responsible gaming means treating gaming as entertainment — not as a source of income. It means staying in control of your time and money, and seeking help when needed. mwc19 provides players in Bangladesh with several protection tools to ensure responsible gaming is easy and accessible.
Remember: Gaming is for players aged 21 and above only. Minors playing at mwc19 is strictly prohibited. Age verification is mandatory when registering an account.
If gaming is causing stress or problems instead of enjoyment, contact our 24/7 Bengali live chat support immediately.
Our Protection Measures
The tools and policies mwc19 follows to keep you safe
Deposit Limit
You can set your own daily, weekly or monthly deposit limit. Lowering a limit takes effect immediately; a waiting period applies when raising one so that the decision is made thoughtfully.
Self-Exclusion
If you want to take a break, you can self-exclude for anywhere from 30 days up to permanently. During this time your account will be fully locked and no promotional emails will be sent.
Time-Out
Pause your account for anywhere from 24 hours up to a maximum of 90 days. During this time you will not be able to log in or place bets, but your balance will remain safe.
Bet Limit
You can set the maximum amount you want to place on a single bet. This keeps your budget under control and reduces the risk of a sudden large loss.
24/7 Bengali Support
Contact our live chat for any concerns or issues related to gaming. Our team is available around the clock to help you in Bengali — day or night.
21+ Age Verification
Age verification is mandatory when registering at mwc19. We follow a robust verification process to protect minors, and any violation is taken seriously.
How to use the protection tools
After logging in to mwc19, you can easily access these tools from your account settings. Every setting is clearly explained in Bengali.
Lowering a limit or activating an exclusion is immediate. However, a 24–48 hour cooling-off period applies before a limit can be raised — this protects you from decisions made in a moment of emotion.
Deposit Limit
Go to Account Settings → Limit Management to set your daily, weekly or monthly deposit amount. ৳300 is the minimum deposit amount.
Loss Limit
Set how much loss is acceptable over a given period. When the limit is reached, your session will end automatically.
Session Reminder
See an on-screen reminder after a set amount of time to let you know how long you have been playing. This is very effective for building healthy gaming habits.
Permanent Self-Exclusion
If you feel you need a complete break from gaming, activate permanent self-exclusion. There is a review period before this decision takes effect.
Minor Protection
Use a strong password to prevent minors from accessing your device, and do not hand your device to others while you are logged in.
Warning Signs of a Problem
Take action immediately if you notice these signs
Playing beyond your budget
If you find yourself repeatedly depositing extra money or borrowing to play in order to recover losses, take a break right away.
Neglecting family and work
If gaming is causing you to neglect responsibilities to your family, friends or workplace, this is a warning sign.
Hiding losses
If you feel the need to hide how much money you have lost gaming from your family or close ones, seek help.
Restlessness without gaming
Feeling anxious or mentally unsettled when you cannot play is an early sign of addiction.
Repeated failed attempts
Repeatedly trying and failing to cut down or stop gaming, and then blaming yourself, is an important signal.
Declining mental health
If gaming is causing sleep problems, depression or irregular eating habits, it is important to seek professional help.
How to activate self-exclusion
Secure your account in just a few steps
Log In
Log in to your account at mwc19 and click the profile icon at the top right.
Go to Settings
Open the "Account Settings" or "Responsible Gaming" menu. You will find all protection options there.
Choose an option
Time-out, self-exclusion or deposit limit — choose the right option based on your needs.
Confirm
Confirm your chosen setting. If you need assistance, get help from our team via live chat.
Tips for healthy gaming
Responsible gaming does not mean giving up gaming entirely — it means playing consciously, with a plan and with enjoyment. Follow these tips:
- Set a budget — decide how much you are willing to spend before you start playing and stick to that limit.
- Set a time limit — do not play for long stretches without a break. Take regular breaks and give attention to other activities.
- Do not make emotional decisions — do not place large bets out of anger or frustration after a loss. Play with a clear head.
- Do not treat it as income — gaming is entertainment, not a career. Every outcome is random.
- Keep up other hobbies — do not distance yourself from family, friends and other sources of enjoyment.
- Do not play under the influence — good decisions are only possible with a clear mind.
- Do not share your account — do not share your account with anyone, especially minors.
Our Commitment
mwc19 is not just a gaming platform — we are committed to the overall wellbeing of our players. The key points of our responsible gaming policy:
- We keep your information and transactions fully secure with SSL encryption.
- Transparent rules — all bonus and wagering terms are written in clear, easy-to-understand Bengali.
- Fair play — our games are run by a neutral and verifiable random number generator.
- Fast withdrawals — with a minimum withdrawal of ৳500, funds are sent to bKash, Nagad or Rocket within 10–45 minutes.
- Trained support team — our 24/7 Bengali live chat team is specially trained in responsible gaming.
- Promotions paused — no bonus or promotional messages are sent while self-exclusion is active.
Need help?
We are always here for you — reach out for any issue
Live Chat
Connect with our Bengali live chat support at any time. Our team is ready to serve you 24/7.
Email Support
For more detailed issues, write to us by email. We aim to respond as quickly as possible.
Read the FAQ
Find answers to common questions about responsible gaming on our FAQ page — in plain Bengali.
Responsible Gaming Q&A
Answers to the most frequently asked questions
Play safely, enjoy yourself
Responsible gaming at mwc19 is not just a policy — it is the foundation of everything we do. Enjoy a great experience across casino, cricket betting and slots, all within your limits.